FAQs

We've listed a few of our most commonly asked questions below. If you don’t find the answer you are looking for here, contact our friendly 24/7 online Support Team

How to begin playing:

How do I download and install Winner Casino?

The download process at Winner Casino is simple and fast. Click on any download button on this website and once the casino software has downloaded, run the installer and follow the step by step instructions provided. For more detailed instructions on the download procedure, please visit our download page.

How long does it take to download the casino software?

Our download and installation process takes just 2 minutes with a cable or ADSL connection. With a standard 56Kbs modem, download should take no longer than 10 minutes.

What are the system requirements for downloading?

The minimum system requirements for the software are: Microsoft Windows 98, 2000, Windows XP, Windows 2003 or Vista operating system; 500MHz or faster CPU; at least 512 MB of RAM; 16MB Video Card (800x600 or higher resolution, 16-bit color); at least 950 MB free space on the hard drive; Microsoft Internet Explorer 6.0 or newer.

How do I create my Winner Casino account?

After installing Winner Casino, you can enter the casino by double clicking on the Winner icon on your desktop. Once the casino has loaded, click on 'Create new account' and follow the simple instructions. For further information, visit our getting started section

How do I uninstall Winner Casino?

If you wish to uninstall Winner Casino, first click on the 'Start' menu on your desktop. Select 'All programs', 'Winner Casino' then click on 'Uninstall Winner Casino' and follow the instructions.

Privacy and Security:

What do I do if I forget my password?

If you forget your password, simply load the casino as normal and when you reach the log-in box, click on 'Forgot password'. A new page will load and request certain details from you in order to confirm that you are the account holder.

When you have entered all requested details correctly, a new password will be e-mailed to you. Once you have logged-in to the casino lobby with your new and temporary password, you will be prompted to create a new password.

How do I make sure that I am receiving important e-mails from Winner Casino?

All of our special casino promotions, account information and updates are often sent by e-mail. Ensure that you are receiving our important e-mails and taking advantage of our best offers by following our e-mail filtering advice.

How can Winner Casino ensure that my privacy is protected?

Winner Casino uses industry-standard 128-bit and high-grade 256-bit SSL encryption to secure online transactions.

Games Help:

What happens if I lose my Internet connection while playing?

If you have any problems trying to reconnect to Winner Casino, you will be automatically logged out after a sustained period of inactivity.

If you were playing Blackjack, Craps or Video Poker and you manage to reconnect before you are logged out, you will re-enter the game exactly where you left it. If you were playing Roulette or the Slots, you can find your game results by clicking on options, and viewing your game history in the game window.

Where can I find game rules and instructions?

To view the rules of any of our games, simply click the “Options” button, located in the bottom right hand corner of the game window. Click on the 'Help' option to find information and rules for a particular game.

How do I cancel a bet that I have placed?

Before a game has started, you can cancel any wager placed by right-clicking your mouse on the chips that were placed on the table. An alternative method to removing a placed bet is to click on the “Clear bets” option at the bottom of the game window.

Can I see the history of the games I have played?

Yes. In every game window appears an 'options' button. The next step is to select the 'History' option and your last 50 bets on that game can be viewed.

What are Complimentary Points (“Comps”)?

Winner Casino has a unique reward system that automatically awards points while you play. These points, known as Complimentary (Comps) points, offer 1 point for every €10 wagered. Your Comp Points can be exchanged for REAL money that you are allowed to withdraw (100 comps to €1).

Cashier Help:

How do I make a deposit?

Making a deposit at Winner Casino is a quick and simple process. Click on the cashier button anywhere it appears on the Winner Casino website and choose your preferred payment method from the many options available. Next, choose your deposit amount and follow the on-screen instructions. For full details on the payment methods available with us, visit our cashier page.

How do I make a withdrawal?

You can make a withdrawal by accessing our Cashier section in the casino. Enter the amount you wish to withdraw and select your payment method for your withdrawal, then click the 'withdraw' option.

Please note that there is a short withdrawal pending period after a request has been made. This allows our audit team to make sure you've completed all of your wagering requirements from any bonuses received. Our withdrawal pending period dramatically decreases as you become a higher VIP member.

Can I view my transaction history?

Yes. In order to view a complete history of all of your online deposits and withdrawals, enter the casino cashier and click on 'Transaction History' at the bottom of the window.


More Help

If I need further help – what can I do?

If you did not find an answer to your question here, you can either look through our Help section, which is located in the Casino lobby. Alternatively, you can take contact our 24/7 support team by phone or email.

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