Fair & Responsible Gaming
Although gambling is a fun activity that is enjoyed by many, it also requires a fair amount of monitoring. At Winner Casino we have implemented a number of policies and procedures to ensure that our games are both honest and fair and that our players engage with our gaming platform responsibly.
Fair Gaming
All game results are logged and the complete history of each player's financial transactions is always available to them online.
We are Licensed by the Antigua and Barbuda Financial Services Regulatory Commission (FSRC), an international gaming licensing and regulatory authority. Their regulations state, in part: The regulations are designed to ensure that all interactive gaming and gaming related activities satisfy four basic principles:
1. License holders, its associates and key persons have met corporate and personal probity and are suitable to operate.
2. The software, which generates odds for games played on this site, meets internationally recognized standards of fairness.
3. Operator systems are not used in conjunction with illegal activity.
4. Players are treated fairly and winnings are paid according to the interactive gaming and wagering regulations.
TST Technical Systems Testing
Our games are independently tested on a monthly basis by TST (Technical Systems Testing) – an internationally recognized firm that carries out independent tests to ensure the fairness and accuracy of casino games.
Note: Winner gaming software is developed by PlayTech, the leading software provider in the gaming industry. Therefore, the TST compliance letters feature PlayTech's name. As a PlayTech client, we use their software without alteration and therefore display this logo and the compliance letter that it links to.
Under-Age Gambling
Gambling under the age of 18 is against the law in most parts of the world. At Winner Casino we have imposed a number of strong measures to prevent minors from gambling.
Important: If you are concerned that your children have access to gambling sites or other inappropriate material online, you can restrict access to such sites by using one of the many Internet filter programs available, such as Net Nanny, CyberSitter, CyberSnoop, CyberPatrol
Gambling Responsibly
Following these simple rules will help to ensure that you gamble responsibly:
• Decide on the maximum amount that you can afford to lose before you play and stick to it.
• Decide on a time limit for your gambling session and stick to it.
• While playing, ensure that you take regular breaks.
• Only gamble with money that you can afford to lose and under no circumstances borrow money to gamble.
• Do not gamble if you are feeling depressed, under stress or in any other situation that may impair your judgment.
• Ensure that you have a healthy balance of activities in your life aside from gambling.
More Information
For more information about staying in control and for further help and support, we recommend visiting the following groups:
Responsible Gambling Council - for help, advice and tips on responsible gambling.
Gamblers Anonymous - for support and treatment of gambling addictions.
- Customer Support
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- Have a query or a problem you need help with? Contact our dedicated 24/7 support team:
- Canada Free: +1-888-382-2258
- UK Free: +44-808-120-3498
- International: +632-756-7876
- Security
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- We want you to be safe and 100% protected when you play at Winner Casino. We set in place a secure system so all your account and personal information is protected. More Info